XROS 5: Device not working or not firing
Written by Vape & E-Liquid Team Last updated
You press the fire button and nothing happens, or the device powers on but refuses to produce any vapour. This covers a completely unresponsive device as well as one that appears on but will not fire.
Why this happens
- Pod not seated correctly, so the battery cannot detect it
- Dirty or e-liquid-coated contact pins between the pod and the battery well
- Protective sticker still attached to the pre-installed pod on first use, blocking the connection
- Device is switched off (five clicks of the fire button toggles power)
- Battery is fully depleted and needs charging before it will respond
- Coil not primed on first fill, causing a dry-hit protection response
How to fix it
- Check the device is switched on. Five rapid clicks of the fire button toggle the device on and off. If the screen lights up when you click five times, it was simply off.
- Remove the sticker if this is first use. The pre-installed pod ships with a protective sticker over the contacts. Tear it off before inserting the pod, otherwise the device cannot make a proper connection.
- Re-seat the pod. Pull the pod straight out, then push it firmly back in until you feel and hear a click. A half-seated pod will not fire.
- Clean the contact pins. Use a dry cotton bud to wipe the metal pins on the underside of the pod and inside the battery well. E-liquid residue on these pins is a common cause of a dead connection. The manual specifically calls out keeping these pins clean for best performance.
- Charge the battery. Connect the device to a power source using the in-box Type-C cable. The screen will show a charging animation. Wait until there is enough charge for the device to respond, then try firing again.
- Prime the coil before firing. If you have just filled the pod for the first time, wait at least 5 minutes before firing so the coil can absorb e-liquid. Firing a dry coil can trigger protection and produce no vapour.
- Check for damage or extreme conditions. If the device has been dropped, exposed to water, or stored outside the recommended 10 to 40 degrees Celsius range, internal damage may be the cause. In that case, do not attempt to open or repair the device yourself. Contact Vaporesso support or return it for assessment.
Replacement pods and coils
Worn pods and coils cause most of these faults. We stock the parts that fit the XROS 5.
Other XROS 5 problems
- Burnt taste or dry hits Every puff tastes harsh, burnt or acrid, or the vapour feels dry and scratchy rather than smooth. This usually means the coil is not getting enough e-liquid before or during firing.
- Not charging, stops charging, or charging animation explained The device is not charging when plugged in, the charging animation is not showing on screen, or the device stops charging before the battery is full.
- Screen shows "BATTERY LOW" and stops working The screen displays a BATTERY LOW message and the device cuts out, refusing to fire. This is the built-in low-voltage protection activating because the battery has discharged too far to operate safely.
- Screen shows "CHECK ATOMIZER" and device stops working The screen displays "CHECK ATOMIZER" and the device stops firing. This fault indicates the kit cannot detect a valid coil or pod connection.
- Screen shows "OVER HEAT" and stops working The screen displays "OVER HEAT" and the device stops firing. This is a built-in thermal protection cutting in because the device has detected a high internal temperature.
- Screen shows "OVER TIME" and stops working The screen displays "OVER TIME" and the device stops firing mid-draw or mid-button press. This is a built-in safety cut-off, not a fault.
- Screen shows "SHORT ATOMIZER" and stops working The screen displays "SHORT ATOMIZER" and the device stops firing. This is a built-in protection response to a detected short-circuit or abnormally low resistance at the pod connection.
Related guides
What Wattage Should I Vape At? A Guide to Getting It Right
Wattage by coil resistance: what 0.2, 0.4, 0.6, 0.8 and 1.0 ohm coils want, pod vs tank coils, and why the printed range on your coil wins. Fix burnt or gurgling hits.
Read the guide
What Does Ohm Mean On A Vape? Resistance, Wattage & Coils Explained
What does ohm mean on a vape? Learn coil resistance, ideal wattage per ohm, sub-ohm vaping and MTL vs DTL, so you pick the right coil and e-liquid.
Read the guide