XROS 5: Not charging, stops charging, or charging animation explained
Written by Vape & E-Liquid Team Last updated
The device is not charging when plugged in, the charging animation is not showing on screen, or the device stops charging before the battery is full.
Why this happens
- Wrong or faulty cable being used, rather than the included Type-C cable
- Dirty or obstructed charging port or pod connection pins, preventing a reliable connection
- Over-charging protection has activated, causing the device to stop charging automatically once the battery is full
How to fix it
- Use the Type-C cable that came in the box. Third-party cables may not meet the required DC 9V/2A or 5V/3A spec and can prevent charging from starting at all.
- Check the screen when you plug in. A charging animation showing the current charge level should appear immediately. If it does, charging is working correctly.
- If the screen stays on the charging interface and the device has stopped charging, this is the built-in over-charging protection activating. This is normal behaviour, not a fault. Unplug the device and use it as normal.
- Clean the connection pins between the battery and the pod using a dry cotton bud or soft cloth. Dirty pins can interrupt the charge circuit. Do not use water or solvents.
- Try a different USB power source, such as a wall adapter or laptop port, to rule out a faulty adapter.
- If the device still does not charge after trying the above steps, do not attempt to open or repair the device yourself. Contact Vaporesso or the retailer for support.
Replacement pods and coils
Worn pods and coils cause most of these faults. We stock the parts that fit the XROS 5.
Other XROS 5 problems
- Burnt taste or dry hits Every puff tastes harsh, burnt or acrid, or the vapour feels dry and scratchy rather than smooth. This usually means the coil is not getting enough e-liquid before or during firing.
- Device not working or not firing You press the fire button and nothing happens, or the device powers on but refuses to produce any vapour. This covers a completely unresponsive device as well as one that appears on but will not fire.
- Screen shows "BATTERY LOW" and stops working The screen displays a BATTERY LOW message and the device cuts out, refusing to fire. This is the built-in low-voltage protection activating because the battery has discharged too far to operate safely.
- Screen shows "CHECK ATOMIZER" and device stops working The screen displays "CHECK ATOMIZER" and the device stops firing. This fault indicates the kit cannot detect a valid coil or pod connection.
- Screen shows "OVER HEAT" and stops working The screen displays "OVER HEAT" and the device stops firing. This is a built-in thermal protection cutting in because the device has detected a high internal temperature.
- Screen shows "OVER TIME" and stops working The screen displays "OVER TIME" and the device stops firing mid-draw or mid-button press. This is a built-in safety cut-off, not a fault.
- Screen shows "SHORT ATOMIZER" and stops working The screen displays "SHORT ATOMIZER" and the device stops firing. This is a built-in protection response to a detected short-circuit or abnormally low resistance at the pod connection.
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