Vinci S: Red light flashes three times and device stops working
Written by Vape & E-Liquid Team Last updated
The red light flashes three times and the device cuts out or refuses to fire. This is the built-in low battery protection activating because the battery has dropped too low to operate safely.
Why this happens
- Battery charge is too low to fire, triggering the low battery protection cut-off
- Battery has been deeply discharged from extended use without charging
- Device has been stored for a long period without a top-up charge, leading to deep discharge
How to fix it
- Connect the device to a power source using the USB cable supplied by Voopoo. The correct charging voltage is 5 V / 1 A, so use a UL-certified USB charger only.
- Charge indoors only. Do not charge near heat sources, open flame or water, and keep the device in a cool, shaded spot while charging.
- Allow the device to charge fully before attempting to use it again. The low battery protection will clear once the battery has enough charge to operate.
- If the device has been stored unused for a long time, charge it promptly. Regular top-up charges during storage help prevent deep discharge.
- If the red triple-flash continues after a full charge cycle, the battery may be too deeply discharged to recover. Stop using the device and contact support or your retailer, as the battery is not serviceable.
Other Vinci S problems
- Device cuts out and blue light flashes five times mid-puff The device stops firing mid-puff and the blue light flashes five times in quick succession. This happens during a single continuous inhale and the device will not fire again until you release and restart.
- Device is not charging You plug the device in to charge and nothing happens, the battery indicator does not light up, or charging stops before the battery is full.
- Green light flashes three times when inserting the pod When you push the pod into the device, the green light flashes three times and then stops. You may be unsure whether this is normal behaviour or a fault.
- Output stops and blue light flashes three times during a puff The device cuts out mid-puff and the blue LED flashes three times. This is the built-in cartridge-not-recognised alert, meaning the device cannot detect a valid connection with the pod or coil.
- Red light flashes five times and device stops firing You press the fire button and the red LED flashes five times, then the device stops firing. This is the built-in short circuit protection cutting in to keep you safe.
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