Vinci S: Device is not charging
Written by Vape & E-Liquid Team Last updated
You plug the device in to charge and nothing happens, the battery indicator does not light up, or charging stops before the battery is full.
Why this happens
- Dirty or obstructed USB-C port, either on the device or the cable, preventing a proper connection
- Faulty or incompatible charging cable, particularly third-party cables not rated for 5 V / 1 A
- Incompatible or non-UL-certified wall charger supplying the wrong voltage or current
- Deep discharge after a long period of storage, where the battery needs an extended charge before it responds
How to fix it
- Inspect the charging port on the device and the cable connector for fluff, dust or e-liquid residue. Use a dry cotton bud or a soft dry brush to clean both gently before reconnecting.
- Swap to the USB cable supplied by VOOPOO. Third-party cables often lack the correct rating and can prevent charging from starting at all.
- Check your wall charger. The manual specifies 5 V / 1 A with a UL-certified USB charger for indoor use only. A fast-charge adapter or an uncertified charger can cause the device to refuse to charge.
- If the device has not been used for a long time, connect it to a compliant 5 V / 1 A charger and leave it for at least 2 hours without interruption. A deeply discharged battery may show no sign of life for the first 20 to 30 minutes.
- Make sure you are charging indoors and that the ambient temperature is between 0 °C and 40 °C. Charging outside this range can cause the device to stop accepting charge as a safety measure.
- If none of the above steps resolve the issue, the battery or charging circuit may be faulty. Stop using the device and contact support or the retailer for a replacement.
Other Vinci S problems
- Device cuts out and blue light flashes five times mid-puff The device stops firing mid-puff and the blue light flashes five times in quick succession. This happens during a single continuous inhale and the device will not fire again until you release and restart.
- Green light flashes three times when inserting the pod When you push the pod into the device, the green light flashes three times and then stops. You may be unsure whether this is normal behaviour or a fault.
- Output stops and blue light flashes three times during a puff The device cuts out mid-puff and the blue LED flashes three times. This is the built-in cartridge-not-recognised alert, meaning the device cannot detect a valid connection with the pod or coil.
- Red light flashes five times and device stops firing You press the fire button and the red LED flashes five times, then the device stops firing. This is the built-in short circuit protection cutting in to keep you safe.
- Red light flashes three times and device stops working The red light flashes three times and the device cuts out or refuses to fire. This is the built-in low battery protection activating because the battery has dropped too low to operate safely.
Related guides
What Wattage Should I Vape At? A Guide to Getting It Right
Wattage by coil resistance: what 0.2, 0.4, 0.6, 0.8 and 1.0 ohm coils want, pod vs tank coils, and why the printed range on your coil wins. Fix burnt or gurgling hits.
Read the guide
What Does Ohm Mean On A Vape? Resistance, Wattage & Coils Explained
What does ohm mean on a vape? Learn coil resistance, ideal wattage per ohm, sub-ohm vaping and MTL vs DTL, so you pick the right coil and e-liquid.
Read the guide