Xlim 3 Ultra: LED flashes 5 times and device stops firing
Last updated
You press the fire button and the LED flashes 5 times in quick succession, then the device stops firing. This is the built-in short circuit protection cutting in.
Why this happens
- Short circuit at the pod contacts - the most common trigger; debris, condensation or e-liquid residue on the contacts between the pod and the device can cause a false or real short circuit
- Faulty or damaged pod - an internal fault in the pod itself can register as a short circuit and trip the protection
- Coil issue within the pod - a damaged or flooded coil can present a resistance low enough to trigger the short circuit cut-off
How to fix it
- Remove the pod from the device straight away. Do not attempt to keep firing while the protection is active.
- Inspect the contacts on the base of the pod and inside the device bay. Look for e-liquid residue, dust or moisture.
- Wipe the contacts clean on both the pod base and the device bay using a dry cotton bud. Make sure everything is dry before reinserting.
- Reinsert the pod firmly and try firing again. If the LED no longer flashes 5 times, the contact issue is resolved.
- Try a different pod if the 5-flash pattern continues. If a fresh pod fires normally, the original pod is faulty and should be replaced.
- Stop using the device if the problem persists with multiple pods. Do not attempt to open, modify or repair the device internally. Contact support or the retailer for further assistance.
Replacement pods and coils
Worn pods and coils cause most of these faults. We stock the parts that fit the Xlim 3 Ultra.
Other Xlim 3 Ultra problems
- LED flashes 8 times and device cuts out mid-puff The LED flashes 8 times and the device stops firing while you are still drawing or holding the fire button. This happens mid-puff rather than at startup.
- Not charging or unsure what the charging light means The device does not appear to charge when plugged in, or you are unsure whether the LED indicator means it is charging or fully charged.
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